Shipping Policy
ORDER CANCELLATION MODIFICATIONS
To ensure we meet quality and service expectations, we are unable to cancel or modify the order after it is placed or shipped out from our facilities. Our team processes payments in 1-2 business days, before your order ships. Estimated arrival dates are not guaranteed. Depending on shipping method, order may arrive within a minimum of 3-4 business days. During periods of high demand, your order may take 2-8 business days to process.
FREE Standard Shipping on orders $50.00 USD or more within the continental U.S., before tax.
CONTACT US
Should you have any questions about our Shipping Policy, please email us.
Operating Hours: 9:00 AM - 6:00 PM PST Monday-Friday, excluding US national holidays.
Questions? Contact: info@collagelee.com
Which countries do you ship to?
We do not offer free shipping on orders $50+ for international shipments. Taxes and duties for international shipments are the responsibility of the customer. The carrier will charge the customer after delivery by adding administrative expenses to the duties and taxes we paid on behalf of the destination. Collagelée is not responsible for any shipping deliveries that may be affected by customs, or not received once the package has exited the United States. If you do not see your location, email us at info@collagelee.com and request your country.
After your order has been shipped, delivery time within the United States is 3-4 business days, and 8-20 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
What USA Shipping options do you offer to the USA?
• Standard UPS Ground
• USPS First Class Package
• USPS Priority Mail
How can I check the status of my order?
Tracking numbers are emailed as soon as an order has been processed and shipped out.
What do I do if I entered the wrong shipping address?
Contact info@collagelee.com immediately. We are able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.
What do I do if there’s a problem with my shipment?
We suggest contacting the carrier directly as they may need specific direction on where to deliver your order. The carrier will provide more accurate updates on the status and location of your order. Collagelée is not responsible for paying any additional charges caused by an address change. To avoid paying additional charges, ask the carrier to hold the shipment at the nearest location for you to pick up.
What do I do if my order was lost?
Please note Collagelée is not responsible for any shipping deliveries not received. Please contact: info@collagelee.com, and we will file a claim on your behalf. Kindly note this process may take 7-10 business days for domestic shipments and 30-45 business days for international shipments to investigate with the carrier.
CONTACT US
Operating Hours: 9:00 AM - 6:00 PM PST Monday-Friday, excluding US national holidays.
Questions? Contact: info@collagelee.com
To ensure we meet quality and service expectations, we are unable to cancel or modify the order after it is placed or shipped out from our facilities. Our team processes payments in 1-2 business days, before your order ships. Estimated arrival dates are not guaranteed. Depending on shipping method, order may arrive within a minimum of 3-4 business days. During periods of high demand, your order may take 2-8 business days to process.
FREE Standard Shipping on orders $50.00 USD or more within the continental U.S., before tax.
CONTACT US
Should you have any questions about our Shipping Policy, please email us.
Operating Hours: 9:00 AM - 6:00 PM PST Monday-Friday, excluding US national holidays.
Questions? Contact: info@collagelee.com
Which countries do you ship to?
We do not offer free shipping on orders $50+ for international shipments. Taxes and duties for international shipments are the responsibility of the customer. The carrier will charge the customer after delivery by adding administrative expenses to the duties and taxes we paid on behalf of the destination. Collagelée is not responsible for any shipping deliveries that may be affected by customs, or not received once the package has exited the United States. If you do not see your location, email us at info@collagelee.com and request your country.
After your order has been shipped, delivery time within the United States is 3-4 business days, and 8-20 business days internationally. Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
What USA Shipping options do you offer to the USA?
• Standard UPS Ground
• USPS First Class Package
• USPS Priority Mail
How can I check the status of my order?
Tracking numbers are emailed as soon as an order has been processed and shipped out.
What do I do if I entered the wrong shipping address?
Contact info@collagelee.com immediately. We are able to change the address for you if your order hasn't already been processed. In the event that your order is undeliverable or returned to sender due to insufficient or inaccurate shipping information, your order will be refunded once we are notified that the order has been returned/received. Please note that shipping charges are non-refundable.
What do I do if there’s a problem with my shipment?
We suggest contacting the carrier directly as they may need specific direction on where to deliver your order. The carrier will provide more accurate updates on the status and location of your order. Collagelée is not responsible for paying any additional charges caused by an address change. To avoid paying additional charges, ask the carrier to hold the shipment at the nearest location for you to pick up.
What do I do if my order was lost?
Please note Collagelée is not responsible for any shipping deliveries not received. Please contact: info@collagelee.com, and we will file a claim on your behalf. Kindly note this process may take 7-10 business days for domestic shipments and 30-45 business days for international shipments to investigate with the carrier.
CONTACT US
Operating Hours: 9:00 AM - 6:00 PM PST Monday-Friday, excluding US national holidays.
Questions? Contact: info@collagelee.com